Every customer answered. Calmly.
Email, live chat and your Shopify orders in one inbox, with an AI agent that resolves the routine questions and hands the rest to your team with the answer already drafted.
- Free plan
- Unlimited seats
- No card needed
Works with the tools you already use
- Shopify
- Gmail
- Make
- n8n
- Outlook
- Zoho Mail
- Slack
- 17TRACK
Get to know Hushdesk
Built for brands that answer every message. Automate the routine, keep the personal.
The product
One place to answer, fix and learn
The product, one screen at a time. Pick one, or let it walk you through.
Email and live chat side by side, sorted into views your team agrees on, with SLA clocks and undo send.
Inbox in Hushdesk: Every conversation, one calm list
AI agent + helpdesk
Everything a small team needs. Nothing it doesn’t.
One AI agent. From copilot to autopilot.
Learn more- Learns your store, not the internetAnswers from your policies, macros and help articles, plus the customer’s real orders.
- Answers with real order dataOrder status, tracking and delivery dates from Shopify, not guesses.
- Knows when to hand overUpset customers, refunds over your limit and anything unusual go to a person with a draft.
- Never makes things upA link, discount code or order number that is not in your data blocks the reply.
- Copilot first, autopilot laterIt drafts for your team until you choose the topics it may answer alone.
- An undo window and a daily capAutomatic replies wait before they leave, under a limit you set.
One inbox. The whole store.
Learn more- Email and chat in one listViews your team agrees on, SLA clocks, assignment and undo send.
- The order next to every ticketItems, payment, fulfilment and tracking without opening Shopify.
- Fix it in the conversationRefund, cancel, duplicate and edit orders from the ticket.
- Rules that run on their ownTag, route, assign and auto-reply with rules anyone can read.
- Macros that fit the messageSuggested from what the customer wrote, or none rather than the wrong one.
- Ten reports, every planResponse times, volume, CSAT and agents, each with CSV export.
Live in a week
From sign-up to a calm inbox in seven days.
A plan most stores follow. We email you a short nudge on day 1, 3 and 7, and a person on our team helps if you get stuck.
TodayConnect Shopify and your support email
One click for Shopify. Forward support@yourstore to the address we give you; the setup wizard shows Gmail, Outlook and the rest step by step.
Day 1Add live chat and invite the team
Pick a widget style, paste one line or switch it on in your Shopify theme. Seats are unlimited, so invite everyone who answers customers.
Day 3Turn on the AI agent as a copilot
It drafts an answer on every ticket for your team to check and send. You see what it would say before it says anything.
Day 7Let it answer the routine on its own
Pick the topics it gets right, like order status, and let it reply. Upset customers and anything unusual still go to a person.
Pricing
Flat prices. Unlimited seats. Hard caps.
Pick the plan that fits your volume and change it any time. Nothing ever upgrades or charges by itself.
Free
$0 /month
200 conversations · 25 AI answers
Starter
$29 /month
1,000 conversations · 150 AI answers
Growth
$99 /month
5,000 conversations · 600 AI answers
Scale
$299 /month
20,000 conversations · 2,000 AI answers
Questions
Good questions, straight answers
What is Hushdesk?
Hushdesk is a helpdesk for Shopify stores. It puts email, live chat and your Shopify orders in one shared inbox, and adds an AI agent that answers routine questions like order status, then hands everything else to your team with a draft ready.
Is there really a free plan?
Yes, Hushdesk has a free plan with no time limit. It includes 200 conversations and 25 AI answers a month, unlimited seats and support from a person on our team. You do not need a card to start, and you can upgrade later.
Do you charge per seat or per ticket?
Hushdesk charges neither per seat nor per ticket. Every plan is a flat monthly price with unlimited seats, and each plan includes a set number of conversations and AI answers under a hard cap, so the bill never grows by itself.
What happens when we reach our plan’s limit?
Nothing is charged and no customer message is lost. Conversations keep arriving in the inbox, the AI drops back to drafting replies for your team, and you decide whether to change plan. Nothing upgrades on its own.
Will the AI answer customers without us knowing?
Only if you allow it. The AI agent starts in Copilot, where it drafts replies your team sends. You choose the topics it may answer on its own in Autopilot, every reply is logged, and upset customers always go to a person.
Can the AI make up order details or discount codes?
No. Answers come from your macros, help articles, house rules and the customer’s real orders. A reply that mentions a link, code or order number that is not in your data is never sent automatically; it goes to your team instead.
Which email providers work with Hushdesk?
Any email provider works with Hushdesk, because you forward your support address to it. The setup wizard has steps for Gmail, Google Workspace, Outlook and Microsoft 365, Zoho and Hostinger, and replies thread back into the same ticket.
Can I refund or edit Shopify orders from the helpdesk?
Yes. With Shopify connected, you can refund in full or in part, cancel, duplicate an order, change the shipping address and add tags from the ticket. Every action is recorded on the ticket with who did it and when.
Does it work if my store is not on Shopify?
Yes for the inbox, live chat and the AI agent, which work with any website. Order details and order actions are built for Shopify first, and WooCommerce is next on our list.
How long does setup take?
Most stores are set up on the first day: connect Shopify in one click, forward the support email and add live chat. Teams usually let the AI answer routine questions on its own within the first week, after checking its drafts.
Something else? Use the chat in the corner: a person answers.