Cookies
Every cookie Hushdesk sets, what it does, and how long it lasts.
Last updated 6 October 2026
This page is a carefully written template that has not yet been reviewed by a lawyer. It will be finalised before Hushdesk opens to the public.
We keep cookies to a minimum. Essential cookies make sign-in and the product work and are always on. Anything else waits for your choice in the cookie banner, which you can reopen from the footer at any time.
Essential cookies
| Cookie | What it does | Lasts |
|---|---|---|
hd_session |
Keeps you signed in (a random token; we store only its hash) | 30 days from your last visit |
hd_ws |
Remembers which workspace you were working in | 400 days |
hd_theme |
Remembers light or dark mode | 1 year |
hd_consent |
Remembers your cookie choice | 1 year |
hd_pending |
Links an emailed sign-in code to this browser | 15 minutes |
hd_mfa |
Holds your sign-in for the two-step code | 10 minutes |
hd_wa |
Holds a passkey sign-in in progress | 5 minutes |
hd_view_as |
Hushdesk support staff only: a read-only view of a workspace they are helping | 1 hour |
Chat widget storage
Our chat widget, on this site and on our customers’ stores, keeps a random visitor ID in your browser’s local storage so your conversation is still there when you come back. It is not used for advertising.
Analytics cookies
Off unless you accept them. When you do, we measure page views and sign-ups to improve the site. We do not use advertising cookies.
Changing your choice
Use “Cookie settings” in the footer, or clear cookies in your browser.
Contact: privacy@hushdesk.tech