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Integrations

Connect the store, the inbox and the team

Everything on this page under “Works today” connects for real. The rest is what customers asked for most, built in that order.

Works today

Each one has its own guide: what it connects, the exact setup steps, and what data moves where.

  • Shopify

    Works today

    Orders, customers and order actions in every ticket. Chat installs on your store in one click.

    • Customer, orders and tracking beside every ticket
    • Refund, cancel, duplicate and edit orders from the inbox
    • Live chat on your store with one click (theme app embed)
    Shopify setup guide

  • Any email inbox

    Works today

    Gmail, Google Workspace, Outlook / Microsoft 365, Zoho, Hostinger or any host: forward your support address and every email lands in Hushdesk.

    • A step-by-step setup wizard for each provider
    • Replies thread back into the same ticket
    • Send as your own address once your domain is verified
    Forwarding guides by provider

  • Slack

    Works today

    Post urgent tickets, new chats and AI hand-overs to a Slack channel.

    • A message in your channel when a ticket is urgent, a chat starts, or the AI hands over
    • Links straight to the ticket
    See the Slack messages

  • Webhooks

    Works today

    Send ticket events to any app with an API: Zapier, Make, n8n or your own server.

    • A signed POST for: ticket created, customer replied, ticket closed
    • Connect any tool that is not in this directory
    Events, payload and signature

  • Zapier

    Works today

    Trigger Zapier workflows from ticket events. Works today through Webhooks.

    • Start a workflow when a ticket is created, the customer replies or a ticket closes
    • Push tickets into Sheets, CRMs, Slack, anything the tool connects to
    Zapier recipe

  • Make

    Works today

    Trigger Make workflows from ticket events. Works today through Webhooks.

    • Start a workflow when a ticket is created, the customer replies or a ticket closes
    • Push tickets into Sheets, CRMs, Slack, anything the tool connects to
    Make recipe

  • n8n

    Works today

    Trigger n8n workflows from ticket events. Works today through Webhooks.

    • Start a workflow when a ticket is created, the customer replies or a ticket closes
    • Push tickets into Sheets, CRMs, Slack, anything the tool connects to
    n8n recipe

  • 17TRACK

    Works today

    The parcel’s live status and latest carrier scan, inside the order card.

    • A Live status row on every order with a tracking number
    • Only the tracking number is sent to 17TRACK
    • Each result kept for 30 minutes per number
    How live tracking works

Coming next

Listed so you know what is planned. Customers vote for these inside the app, and the votes decide the order.

Email & SMS

  • KlaviyoPlannedEmail and SMS activity on the customer profile; add shoppers to lists from a ticket.
  • OmnisendPlannedSee the emails and SMS a customer got before they wrote in.
  • MailchimpPlannedAudience status and campaign activity beside the ticket.
  • AttentivePlannedSMS replies from shoppers land in the inbox as tickets.
  • PostscriptPlannedAnswer SMS marketing replies from the helpdesk.

Reviews

  • Judge.mePlannedProduct reviews on the profile; low ratings become tickets.
  • YotpoPlannedReviews and loyalty points beside every ticket.
  • LooxPlannedPhoto reviews from the customer, and alerts on bad ones.
  • OkendoPlannedReviews and customer attributes (fit, size) on the profile.
  • TrustpilotPlannedNew reviews become tickets; reply from the inbox.

Shipping & tracking

  • AfterShipPlannedTracking and estimated delivery dates for every shipment.
  • ParcelPanelPlannedBranded tracking pages and delivery status in the order card.
  • RoutePlannedPackage protection claims beside the order.
  • ShipStationPlannedShipment status and labels for every order.

Returns

  • Loop ReturnsPlannedReturn and exchange status on every order.
  • AfterShip ReturnsPlannedSelf-serve returns with status in the ticket.

Subscriptions

  • RechargePlannedPause, skip or cancel subscriptions from the ticket.
  • SkioPlannedSubscription changes without leaving the inbox.

Loyalty & upsell

  • Smile.ioPlannedPoints, tier and rewards on the profile; give points as a goodwill gesture.
  • LoyaltyLionPlannedLoyalty points and tier beside the ticket.
  • RebuyPlannedProduct recommendations the AI can offer in chat.

Payments

  • StripePlannedCharges, refunds and disputes on the customer profile.
  • PayPalPlannedPayPal disputes arrive as tickets with the order attached.

Channels

  • WhatsAppPlannedAnswer WhatsApp messages in the inbox.
  • InstagramPlannedDMs and comments in the inbox.
  • Facebook MessengerPlannedMessenger conversations and page comments in the inbox.
  • TikTok ShopPlannedTikTok Shop buyer messages and orders in the inbox.

Stores

  • WooCommercePlannedThe same order view and actions as Shopify, for WordPress stores.
  • BigCommercePlannedOrders and customers from BigCommerce stores.

Automation

  • Google SheetsPlannedLog tickets, CSAT and refunds to a sheet automatically.
  • HubSpotPlannedContacts and deals synced with your tickets.

Switch to Hushdesk

  • Import from GorgiasPlannedBring your macros, views, tags and ticket history across in one go.
  • Import from ZendeskPlannedMove macros, tags and ticket history from Zendesk.

Need something else? Signed webhooks connect Hushdesk to anything Zapier, Make or n8n can reach, today.

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