Support
Talk to a person, on every plan
We run our own support on Hushdesk. Real people answer, including on the Free plan.
Chat with us
The fastest way to reach us. Outside our hours, leave a message and we reply by email.
Common questions
Quick answers
How do I connect my support email?
In Settings, Channels, Email, add your address and forward it to the address Hushdesk gives you. The setup guide walks through Gmail, Google Workspace, Outlook and other providers.
How do I install the chat widget?
Open Settings, Chat widget, Install. Paste the one-line snippet before the closing body tag, or on Shopify turn on the app embed in your theme editor.
Why is the AI not answering?
Check that an AI provider is connected, that the AI Agent is on, and that the topic is in your allowed list. Upset customers and topics outside the list always go to a person by design.
How do I change or cancel my plan?
Owners can change plan or cancel in Settings, Billing and usage. Nothing is charged automatically when you reach a limit.
Can I export my data?
Yes. Every analytics report exports to CSV, and we send a full export of your tickets and customers whenever you ask.
Found a security issue? Email security@hushdesk.tech. Security