Gorgias alternative
The Gorgias alternative for Shopify teams who want a flat bill
Gorgias is a strong product. If its per-ticket and per-AI billing makes your costs hard to predict, Hushdesk gives you the same everyday workflow (email, live chat, Shopify orders in the ticket and an AI agent) on flat plans with unlimited seats.
- Choose Hushdesk for a predictable bill, unlimited seats and AI under a hard cap.
- Choose Gorgias for voice, SMS, social channels and 250+ integrations.
- Not sure? Run both side by side for a week on real tickets.
Pricing model
Gorgias vs Hushdesk pricing: per ticket or flat
Gorgias bills per ticket, and its AI adds a charge per AI interaction on top, so a ticket the AI solves is counted twice. A good campaign month shows up on the invoice.
Hushdesk sells flat plans. Each includes a number of conversations and AI answers; seats are unlimited, spam and bots are never counted, and nothing upgrades on its own. A busy month fills a meter; it does not double the bill. The full table is on pricing.
Side by side
Hushdesk vs Gorgias: an honest comparison
What most Shopify teams care about. Where Gorgias does more, we say so.
| Feature | Hushdesk | Gorgias |
|---|---|---|
| How the bill grows | HushdeskFlat monthly plans | GorgiasPer ticket, plus per AI interaction |
| Seats | HushdeskUnlimited on every plan | GorgiasUnlimited |
| AI-solved ticket billed twice | HushdeskNever | GorgiasBilled as a ticket and as an AI interaction |
| Hard cap you control, no automatic upgrades | Hushdesk | Gorgias |
| Free plan | Hushdesk200 conversations, 25 AI answers | Gorgias |
| Shopify order actions in the ticket | Hushdesk | Gorgias |
| Chat loader size | HushdeskUnder 8 KB | GorgiasLarger script on every page |
| Reporting on every plan | Hushdesk | GorgiasSome reports on higher plans |
| Voice, SMS and social channels | HushdeskNot yet | Gorgias |
| Many integrations and channels | HushdeskGrowing (Shopify, Slack, 17TRACK, webhooks) | GorgiasOver 250 integrations |
Gorgias details are from its public pricing page and help centre as of October 2026 and may have changed. Gorgias is a trademark of its owner; we are not affiliated.
Honestly
When Gorgias is the better choice
A helpdesk you leave in three months costs more than the one you stay with. If any of these describe your team, Gorgias may suit you better.
You answer calls, texts or social DMs in the helpdesk
Hushdesk covers email, live chat and a contact form today. Voice, SMS and social channels are not available yet.
You rely on a long list of integrations
Gorgias lists over 250. Ours are Shopify, Slack, 17TRACK and webhooks for tools such as Make and n8n, and the list is growing.
You need years of ticket history moved on day one
We import your Gorgias setup, not your old tickets yet. Keep Gorgias open for look-ups while you switch.
You have built many Gorgias rules
Macros, views, tags and ticket fields come across. Rules have to be rebuilt by hand in Hushdesk Workflows.
Your store is not on Shopify
Our inbox, chat and AI work anywhere, but order actions in the ticket are Shopify only for now.
The bill is fine and the team is happy
Switching takes a few days of attention. If nothing is hurting, that time may be better spent elsewhere.
Why teams switch
What changes when you switch to Hushdesk
A bill you can predict
One flat price for a band of volume. A busy month never doubles your bill, and the AI never bills on top of a ticket.
AI you can see into
Copilot first, Autopilot per topic, an undo window and a log of every decision. Replies with links or numbers that are not in your data never send themselves. More on the AI Agent.
A lighter store
The live chat loader is under 8 KB and the rest loads only when a shopper opens the chat.
Your agents keep refunding, cancelling and editing orders from the ticket with the Shopify integration. Comparing several tools? Our checklist for choosing a helpdesk works for any of them.
Migration
How to switch from Gorgias to Hushdesk in seven steps
- 1
Start free and connect Shopify
Sign up without a card and install the Shopify app in one click. Orders appear beside every ticket.
- 2
Forward a copy of your support email
Gorgias keeps working while Hushdesk receives the same messages. Decide which tool replies during the test.
- 3
Bring over your Gorgias setup
Ask us to import your macros with their actions, plus views, tags, ticket fields and team names. The import only reads from Gorgias.
- 4
Rebuild the rules that matter
Recreate your routing in Workflows with rules, round robin and SLAs (Starter and higher plans).
- 5
Run the AI in Copilot for a few days
It drafts every answer as an internal note. Count how many drafts you would have sent unchanged.
- 6
Move chat and email over
Switch on the Hushdesk chat through the Shopify app embed, remove the old widget and point email forwarding at Hushdesk only.
- 7
Keep Gorgias for history, then cancel
Old tickets stay readable in Gorgias until you no longer need them.
Gorgias alternative: questions and answers
What is the best Gorgias alternative for Shopify?
The best Gorgias alternative depends on what you want to change. If you want a flat monthly price, unlimited seats and AI answers included under a hard cap, Hushdesk is built for that, with email, live chat, Shopify order actions and an AI agent. If you need voice, SMS or social channels, Gorgias does more today.
Is Hushdesk cheaper than Gorgias?
Whether Hushdesk is cheaper depends on your volume, because the two are priced differently. Hushdesk charges a flat monthly price, from $0 to $299, with unlimited seats and AI answers included under a cap. Gorgias bills per ticket plus per AI interaction. Price both at your current volume and at double it.
How does Gorgias bill AI compared with Hushdesk?
Gorgias bills a ticket its AI resolves both as a ticket and as an AI interaction, according to its public pricing in October 2026. Hushdesk includes AI answers in every plan under a hard cap and never bills one twice. An AI answer counts only when the customer does not write back for 72 hours.
Is Hushdesk a full replacement for Gorgias?
For email, live chat, Shopify order actions, macros, rules, SLAs, analytics and an AI agent, yes. Gorgias offers more channels and integrations today, including voice, SMS, many social channels and over 250 integrations. If your team depends on those, Gorgias may be the better fit for now.
Can I import my Gorgias macros into Hushdesk?
Yes. We bring over your Gorgias macros with their actions, plus your views, tags, ticket fields and team names. The import only reads from Gorgias and changes nothing there. Ticket history is not imported yet, so keep Gorgias available for looking up old conversations while you switch.
How long does it take to switch from Gorgias?
The technical part takes an afternoon: forward your support email, install the Shopify app and switch on the chat. We suggest running both tools side by side for a few days, with the Hushdesk AI in Copilot, before moving the chat widget over and turning Gorgias off.
Can I run Hushdesk and Gorgias side by side?
Yes. Forward a copy of your support email to Hushdesk and leave Gorgias as it is while you test. Agree which tool sends replies so customers never get two answers, keep the Hushdesk AI in Copilot, and move chat and email over once your team is comfortable.
Does Hushdesk have Shopify order actions like Gorgias?
Yes. Every ticket shows the customer’s Shopify orders, and your team can refund in full or in part, cancel, duplicate, edit the shipping address and tag orders without leaving the conversation. Each action is recorded on the ticket. Both tools offer order actions inside the ticket.
Will the Hushdesk chat widget slow down my Shopify store?
Hushdesk is built to keep your store light. The chat loader that runs on every page is under 8 KB compressed, a limit enforced in our build, and the rest of the chat loads only when a shopper opens it. Test your store’s speed before and after installing to see for yourself.
Does Hushdesk have a free plan?
Yes, Hushdesk has a free plan with 200 conversations and 25 AI answers a month, unlimited seats and human support, and no card is needed. Gorgias did not list a free plan on its public pricing when we checked in October 2026, so a free trial run costs you nothing.
Does Hushdesk support phone, SMS or social media messages?
Not yet. Hushdesk covers email, live chat and a contact form today, with the Shopify order in every ticket. Voice, SMS and social channels are not available, so if your team answers many calls, texts or Instagram messages, Gorgias covers more channels today.
